Speak to us about your claim
During office hours, call us first
Between Mon-Fri: 08:45-18:00, call our team and we’ll help you immediately: 0800 hidden912 hidden3081
CALL 0800 912 3081At any other time, refer to your policy
For help out of hours, your claims number will be clearly shown in your policy documents.
Save your claims numbers in your phone
We recommend saving your claims numbers into your phone as soon as possible, so you have them easily to hand in case of an emergency.
Tell us about your claim
Send your claim details and we’ll get things moving…
If you’ve been in an accident
No one expects to be involved in an accident. But it can happen in the blink of an eye, whether its your fault or someone else’s. Here’s what to do:
Stop at the scene, it’s the law
Call the police and an ambulance if anyone is injured
Call the police if the road is blocked
Take photos of the incident and your vehicle, including:
- Points of impact
- Other vehicles & property
- The driver and passengers of the vehicle (could be invaluable later in the claim)
- Location, nearby buildings
Save any dashcam footage, store it securely, and send to your insurer as soon as possible
Get details of all other parties including name, address, vehicle details, and insurer details
Note the time and date of the incident, traffic and weather conditions
Record any damage you can see
Look for CCTV cameras that may have recorded the incident
Take contact details of any witnesses
Remember NOT to
It doesn’t matter if it’s a small bump or a major incident, both can get the adrenaline pumping making everything a blur at the scene. Here’s what NOT to do:
Leave the scene, it’s against the law
Admit liability
Sign a statement, unless the police ask you to
Get into an argument or altercation
Put yourself, or any passengers in danger
Other Products & Services
Some of Our Insurance Partners
Our policies are underwritten by
