Make a Claim

Tell us what happened and get your claim started



Speak to us about your claim

During office hours, call us first

Between Mon-Fri: 08:45-18:00, call our team and we’ll help you immediately: 0800 hidden912 hidden3081

CALL 0800 912 3081

At any other time, refer to your policy

For help out of hours, your claims number will be clearly shown in your policy documents.

Save your claims numbers in your phone

We recommend saving your claims numbers into your phone as soon as possible, so you have them easily to hand in case of an emergency.

Tell us about your claim

Send your claim details and we’ll get things moving…

    Incident details
    Date of Incident
    Attach Saved Photographs or Documents (Max 6MB: Word, PDF & jpeg)

    To find out how we look after your data, please read our Privacy Notice.

    If you’ve been in an accident

    No one expects to be involved in an accident. But it can happen in the blink of an eye, whether its your fault or someone else’s. Here’s what to do:

    Stop at the scene, it’s the law

    Call the police and an ambulance if anyone is injured

    Call the police if the road is blocked

    Take photos of the incident and your vehicle, including:

    • Points of impact
    • Other vehicles & property
    • The driver and passengers of the vehicle (could be invaluable later in the claim)
    • Location, nearby buildings

    Save any dashcam footage, store it securely, and send to your insurer as soon as possible

    Get details of all other parties including name, address, vehicle details, and insurer details

    Note the time and date of the incident, traffic and weather conditions

    Record any damage you can see

    Look for CCTV cameras that may have recorded the incident

    Take contact details of any witnesses

    Remember NOT to

    It doesn’t matter if it’s a small bump or a major incident, both can get the adrenaline pumping making everything a blur at the scene. Here’s what NOT to do:

    Leave the scene, it’s against the law

    Admit liability

    Sign a statement, unless the police ask you to

    Get into an argument or altercation

    Put yourself, or any passengers in danger

    Some of Our Insurance Partners

    Our policies are underwritten by
    AXA logo - a Compare HGV Insurance insurer
    Aviva logo - a Compare HGV Insurance insurer
    Allianz logo - a Compare HGV Insurance insurer
    ERS logo - a Compare HGV Insurance insurer
    haul-in-one logo - a Compare HGV Insurance insurer
    RSA logo - a Compare HGV Insurance insurer

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